Return & Refund Policy

Damages and issues
We carefully pack every order, but damage can occur during transit, after all, we are talking about fragile items. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will pack and send you a replacement for the damaged items as soon as possible!
You can let us know in email at the contact form or at the Japandi.Art Customer Area.

 

14-day return
Otherwise, we have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return if you have changed your mind. You have the right to cancel or return your order within 14 days, for any reason and without a justification.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and practically in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at the Contact Us Page or you can do it self-service at the Japandi.Art Customer Area. Please note that returns will need to be sent to the following address:

Japandi.Art - Mindzen Direct Kft.
Return address: Liderc u. 46.
City: Budapest
Postcode: 1112
Country: Hungary

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.